skip navigation
The Collabetive Call Center Entomology Services Hiring & Retention Management Planning Marketing Software

Call Center

 

Not Just Another Telephone Answering Service

 

The Collabetive's Call Center Services provide pest control companies the efficiency, professionalism, and enhanced "customer experience" to successfully grow their businesses. Our goal is to handle calls as well as or better than you can handle them in-house.

Efficient Operational Performance

  • Cost-effective way to expand hours of service
  • Shared costs of personnel, training, technology, and systems
  • Manage multiple branches and territories
  • Administrative personnel can focus on administration without constant interruptions
  • Calls recorded for quality improvement and dispute resolution
  • Extensive reporting of calls by phone number, pest, agent and branch. For benchmarking and more
  • Less chance of downtime because of high redundancy of Cloud-based systems, multiple internet
  • connections, and backup electrical systems
  • Data is private, secure and constantly backed up
  • Each agent signs a confidentiality agreement to hold your information private

Pest Management Professionalism

  • Cost-effective way to expand hours of service
  • Shared costs of personnel, training, technology, and systems
  • Manage multiple branches and territories
  • Administrative personnel can focus on administration without constant interruptions
  • Calls recorded for quality improvement and dispute resolution
  • Extensive reporting of calls by phone number, pest, agent and branch. For benchmarking and more
  • Less chance of downtime because of high redundancy of Cloud-based systems, multiple internet
  • connections, and backup electrical systems
  • Data is private, secure and constantly backed up
  • Each agent signs a confidentiality agreement to hold your information private

Enhanced Customer Experience

  • Quick answer time and accurate scheduling
  • Technology that simplifies communication by presenting scripting on a contextual basis
  • Advanced scripting platform and database management capabilities empower operators to
  • focus on listening and connecting with customer, resulting in consistent service delivery
  • Friendly, empathetic operators
  • Prospective employees must meet or exceed Quality Pro standards, regarding criminal background checks and drug screening.
  • Minimal call center background noise
Call Center Collabetive

Contact Us

The Collabetive
922 Hwy 55 Ste 100
Medina MN 55340

763.231.8900
info@thecollabetive.com